Terms and Conditions

Welcome to Arrow Security Shutters. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not accept them, please discontinue use of the site.

This website provides information about our products and services and allows users to make enquiries. It does not facilitate direct online purchases.

Use of the Website

You agree to use this website for lawful purposes and not in any way that may impair its functionality, disrupt other users, or breach any applicable laws.

We reserve the right to amend, suspend or withdraw any part of the site at our discretion.

Enquiries and Quotations

All enquiries made through this website will be responded to using the contact details provided by you.

Quotations issued by Arrow Security Shutters:

Are based on the information supplied at the time of request.
Are subject to a site survey.
May be amended following a survey if additional work or variations are required.
Will specify validity periods, payment terms and any warranty information.

A customer’s order is only accepted once confirmed in writing by Arrow Security Shutters.

Site Surveys and Installations

Following an initial quotation, a site survey will be carried out to take accurate measurements and assess installation requirements.

Installation dates will be agreed in advance. Customers are expected to ensure safe access to the installation area unless otherwise stated in writing.

Warranties

Warranties on products, components and installations are provided in accordance with the terms set out in each customer’s individual quotation or contract.

Warranties do not cover damage caused by misuse, lack of maintenance, unauthorised repairs, accidental damage or external environmental factors.

Nothing in these Terms affects your statutory rights.

Prices and Payment

All prices quoted are exclusive of VAT.
Final pricing will be confirmed after the site survey.

Payment terms will be detailed in your quotation and may vary depending on the project type or scale.

Cookies & Website Tracking

This website uses standard tracking cookies to improve user experience, monitor site performance and support basic analytics.
By using the site, you consent to the use of cookies in accordance with our Cookie Policy.

Cookies do not store personal information unless voluntarily supplied through a form.

Intellectual Property

All content on this website — including text, images, graphics, logos, and design — is owned by Arrow Security Shutters or used under licence.
You may not reproduce, copy, distribute or use any site content without written permission.

Liability

This website is provided for general information only. While we aim to keep information accurate and up to date, we make no guarantees regarding completeness, accuracy or suitability for any particular purpose.

We are not liable for:

Losses arising from website downtime or technical issues
Third-party links or external content
Indirect, consequential or special losses of any kind

Complaints

We aim to provide a high standard of service at all times.
If you have a complaint, please contact us:

Tel: 0800 633 5736
Email: sales@arrowsecurityshutters.co.uk

We will acknowledge your complaint promptly and aim to resolve it as quickly as possible.

Regional Service Coverage

Arrow Security Shutters operates regionally within the UK.
Service availability may vary depending on location and will be confirmed at the enquiry or quotation stage.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in relation to this website or the services we provide will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the site constitutes acceptance of those changes.

Company Information