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About Us This web site is owned and operated by Arrow Security Shutters Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Please Conrtact us useing any of the local numbers below:

LONDON: (020) 7495 7977 - BIRMINGHAM: (0121) 666 7477 - GLASGOW (0141) 332 3373

MANCHESTER: (0161) 652 1007 - BOLTON: (01204) 695736 - BRADFORD: (01274) 733 433

STOKE-ON-TRENT: (01782) 287 727 - PRESTON: (01772) 882 788 - BLACKBURN: (01254) 677 990

LEEDS: (0113) 246 8655 - HUDDERSFIELD: (01484) 422 388 - LANCASTER: (01524) 380 680.


Email: sales@arrowsecurityshutters.co.uk


Company number: 4156177

Warranty - Guarantee

Be Sure - Specify Doors, Shutters And Security Products From A Door & Hardware Federation (DHF) Member

If you are buying a door, shutter or security products, then be sure to buy the right product for you. Members of the Door & Hardware Federation (DHF) are committed to providing quality products which are fit for the purpose and comply with legislation. All the leading UK manufacturers and suppliers of industrial and commercial doors and shutters, garage doors, door hardware are members of the DHF. it has 200 members. DHF members are committed to supplying the highest quality products with the added assurance that all products meet the latest safety and regulatory requirements. A leading player within the industrial, the federation is a member of the Construction Products Association. The DHF is dedicated to upholding its members levels of technical competence, professional integrity and quality to ensure you receive the best possible service.

ALL OUR FITTERS HOLD:

  • CSCS cards (Construction Skills Certification Scheme)
  • PASMA cards (Prefabricated Access Suppliers and Manufacturers Association
  • ATS-WH (Working at Heights)
  • Asbestos Awareness Training (Certificate of Achievement)


Arrow Security Shutters Limited is a full Member of SAFE CONTRACTOR APPROVED

Arrow Security Shutters Limited is a full Member of CONSTRUCTION LINE

Arrow Security Shutters Limited is a full Member of THE DOOR And HARDWARE FEDERATION. (DHF)
Incorporating The Door And Shutter Manufacturers Association. (DSMA)
Incorporating The Association Of Building Hardware Manufacturers. (ABHM)
Incorporating The Construction Products Association (CPA)


Why should you specify from a DHF member Company?

  • GUARANTEE: It is your guarantee that you are receiving products or services from an informed supplier who is dedicated to achieving high standards of quality.
  • INSURANCE: Choosing a DHF member guarantees you are dealing with a supplier holding 2 million product liability insurance.
  • CODES OF PRACTICE: DHF companies are professionals who work within defined codes of conduct and practice to ensure you receive products and service levels that display high standards of workmanship and that are fit for purpose.
  • HEALTH & SAFETY: Products and services supplied by DHF members comply with Health and Safety and CE Marking requirements, giving you complete peace of mind.
  • TECHNICAL GUIDES: Only DHF members have access to comprehensive range of technical guides - your assurance of receiving products and services that are technically advanced and comply with legislation.
  • DISPUTE RESOLUTION: In the unlikely event of a dispute arising between you and a DHF member company, independent inspection can be carried out. If this does not resolve your concern, you can take advantage of an independent arbitration service. Acting as a facilitator to promote the resolution of contentious issues by creating a climate in which to reach an amicable solution.

LIABILITY

Prior to installation/removal of any existing products, all items must be checked for damage or missing items. The doors, gates, shutters, bars, strip curtains and security products should be carefully checked on both sides. Damage or shortages should be reported within 48 hours from receipt of goods. Accessories & Parts Next day delivery (next working day) on selected products only and subject to availability. (see Arrow Security Shutters Limited Terms & Conditions.)

WARRANTY

Arrow Security Shutters Limited guarantees all its products against defective manufacturing. This is subject to correct installation and operation for a period of one Year from date of purchase.

ALTERATIONS

In line with Arrow Security Shutters Limited policy of continuous product improvement, we reserve the right to make changes without prior notification. All information is believed to be correct. E&OE.

REPAIR/SERVICE

Clear access is required to the doors to enable our dedicated maintenance engineers to carry out the Repair/Service with no obstructions, Removal of shop signs, blinds, cover boxes or any other obstruction will incur a charge. In some instances the door(s) may be beyond repair/service and will require replacing. Materials, accessories, parts and there installation not included, Sealants and lubricants not included. All Repair/Service work is subject to our engineers being available and areas covered is at the discretion of Arrow Security Shutters Ltd. Response time is an estimate. Repair/Service work and prices quoted is for normal working business hours 9am till 5pm Monday to Friday and excludes Bank Holidays. Lifting equipment and specialist towers supplied by others. We can refuse or terminate the Repair/Service work for any reason whatsoever. Registered Office: Arrow Security Shutters Limited Paragon Business Park, Chorley New Road, Horwich, Bolton. BL6 6HG.


Making A Purchase
Making a purchase could not be easier. Just browse our site, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard.

If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule We process your order right away. We will normally send your order to you in 10/14 business days. International orders are generally received in under 28 days. On Accessories & Parts Next day delivery (working day) on selected products only and subject to availability.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 12 Month guarantee.
Reaching Us If you need to reach us, please email andy@arrowsecurityshutters.co.uk alternatively, you can call on 0800 633 5736 or write to us at our registered head office: Arrow Security Shutters Limited. Paragon Business Park, Chorley New Road, Horwich, Bolton, BL6 6HG, Addressing all correspondences to the director's Andrew Burke or Jane Burke. Or alternativley our London office: Arrow Security Shutters Limited. Unit 1 Ingle Works, 13 River Road, Barking, Essex. IG11 0HE
Privacy Policy ARROW SECURITY SHUTTERS LIMITED do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to return the goods if they are not fit for purpose within 3 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Safe Contractor Approved
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Door & Hardware Federation
Construction Skills Certification Scheme
Construction Line


London: 020 7495 7977    •    Glasgow: 0141 332 3373    •    Birmingham: 0121 666 7477    •    Manchester: 0161 652 1007    •    Bradford: 01274 733 433
Stoke-on-Trent: 01782 287 727    •    Preston: 01772 882 788    •    Blackburn: 01254 677 990    •    Leeds: 0113 246 8655    •    Huddersfield: 01484 422 388
Lancaster: 01524 380 680    •    Bolton: 01204 695736


Directors: A.B. Burke, J.L. Burke Registered in England No. 4156177 VAT Registration Number: 598 2227 05

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